{"id":1730,"date":"2024-02-26T14:58:19","date_gmt":"2024-02-26T13:58:19","guid":{"rendered":"https:\/\/www.isa.de\/?p=1730"},"modified":"2024-06-20T11:46:55","modified_gmt":"2024-06-20T09:46:55","slug":"supportrequests","status":"publish","type":"post","link":"https:\/\/www.isa.de\/en\/supportrequests\/","title":{"rendered":"Support Requests"},"content":{"rendered":"<p>Sie hel\u00adfen uns, Ihre Sup\u00adport-Anfra\u00adgen z\u00fcgig zu bear\u00adbei\u00adten, wenn Sie uns fol\u00adgende Infor\u00adma\u00adti\u00ado\u00adnen mit\u00adtei\u00adlen:<\/p>\n<ul>\n<li><em>Pro\u00addukt und Pro\u00addukt\u00adver\u00adsion.<\/em><\/li>\n<li><em>Platt\u00adform: Betriebs- und Fens\u00adter\u00adsys\u00adtem mit Ver\u00adsi\u00adons\u00adan\u00adga\u00adben.<\/em><\/li>\n<li><em>Archi\u00adtek\u00adtur: Pro\u00adzes\u00adsor, 32- oder 64-Bit.<\/em><\/li>\n<\/ul>\n<p>Bei Ver\u00addacht auf einen Feh\u00adler hilft uns eine m\u00f6g\u00adlichst genaue Feh\u00adler\u00adbe\u00adschrei\u00adbung dabei, den Feh\u00adler bei uns zu repro\u00addu\u00adzie\u00adren:<\/p>\n<ul>\n<li><em>Wel\u00adche Akti\u00ado\u00adnen bei der Bedie\u00adnung oder im Pro\u00adgramm\u00adcode gin\u00adgen dem Feh\u00adler voraus?<\/em><\/li>\n<li><em>Worin besteht das feh\u00adler\u00adhafte Ver\u00adhal\u00adten oder Ergeb\u00adnis? Inwie\u00adfern weicht es vom Ver\u00adhal\u00adten oder Ergeb\u00adnis ab, das doku\u00admen\u00adtiert ist bzw. das Sie erwar\u00adtet haben?<\/em><\/li>\n<\/ul>\n<p>Wenn es sich um ein Pro\u00adblem mit dem ISA Dia\u00adlog Man\u00adager han\u00addelt, ist es au\u00dfer\u00addem hilf\u00adreich, wenn Sie uns Fol\u00adgen\u00addes per E-Mail schi\u00adcken:<\/p>\n<ul>\n<li><em>Die Trace-Datei bzw. den Aus\u00adschnitt daraus, der das Pro\u00adblem und den Kon\u00adtext zeigt. Wenn Sie uns einen Aus\u00adschnitt schi\u00adcken, sollte der Anfang der Trace-Datei mit den Pro\u00addukt-, Ver\u00adsi\u00adons- und Platt\u00adform\u00adin\u00adfor\u00adma\u00adti\u00ado\u00adnen ent\u00adhal\u00adten sein.<\/em><\/li>\n<li><em>Den Quell\u00adtext des Dia\u00adlogs bzw. Moduls, in dem das Pro\u00adblem auf\u00adtritt. Beson\u00adders dank\u00adbar sind wir Ihnen f\u00fcr ein kur\u00adzes Bei\u00adspiel, an dem sich das Pro\u00adblem nach\u00advoll\u00adzie\u00adhen l\u00e4sst.<\/em><\/li>\n<li><em>Einen Screen\u00adshot (JPG oder PNG), wenn das Pro\u00adblem sicht\u00adbare Aus\u00adwir\u00adkun\u00adgen hat.<\/em><\/li>\n<\/ul>\n<p>Gro\u00dfe Dateien k\u00f6n\u00adnen Sie nach R\u00fcck\u00adspra\u00adche mit dem Sup\u00adport auf unse\u00adren FTP-Ser\u00adver hoch\u00adla\u00adden. Falls dies nicht m\u00f6g\u00adlich sein sollte, bit\u00adten wir, die Dateien kom\u00adpri\u00admiert als ZIP-, GZIP- oder RAR-Archiv zu schi\u00adcken, sodass die Gesamt\u00adgr\u00f6\u00dfe pro E-Mail maxi\u00admal 2 MB betr\u00e4gt.<\/p>\n<p>Supportanfragen telefonisch unter +49 711 227 69-24 oder per E-Mail an: idm-support[at]isa[dot]de<\/p>\n","protected":false},"excerpt":{"rendered":"<p>You will help us process your support requests quickly if you provide us with the following information: product and product version. Platform: Operating and window system with version information. Architecture: processor,<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"none","_seopress_titles_title":"","_seopress_titles_desc":"Sie hel\u00adfen uns, Ihre Sup\u00adport-Anfra\u00adgen z\u00fcgig zu bear\u00adbei\u00adten, wenn Sie uns fol\u00adgende Infor\u00adma\u00adti\u00ado\u00adnen mit\u00adtei\u00adlen: Pro\u00addukt und Pro\u00addukt\u00adver\u00adsion, Platt\u00adform: Betriebs- und Fens\u00adter\u00adsys\u00adtem mit Ver\u00adsi\u00adons\u00adan\u00adga\u00adben und die Archi\u00adtek\u00adtur: Pro\u00adzes\u00adsor, 32- oder 64-Bit.","_seopress_robots_index":"","_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"categories":[13],"tags":[105],"class_list":["post-1730","post","type-post","status-publish","format-standard","hentry","category-support","tag-supportanfragen"],"author_meta":{"display_name":"Website Admin","author_link":"https:\/\/www.isa.de\/en\/author\/admin\/"},"featured_img":null,"coauthors":[],"tax_additional":{"categories":{"linked":["<a href=\"https:\/\/www.isa.de\/en\/support\/\" class=\"advgb-post-tax-term\">Support<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Support<\/span>"]},"tags":{"linked":["<a href=\"https:\/\/www.isa.de\/en\/support\/\" class=\"advgb-post-tax-term\">Supportanfragen<\/a>"],"unlinked":["<span class=\"advgb-post-tax-term\">Supportanfragen<\/span>"]}},"comment_count":"0","relative_dates":{"created":"Posted 2 years ago","modified":"Updated 2 years ago"},"absolute_dates":{"created":"Posted on 26. 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