You will help us process your support requests quickly if you provide us with the following information:
- Product and product version.
- Platform: Operating and window system with version information.
- Architecture: Processor, 32- or 64-bit.
If an error is suspected, a description of the error that is as precise as possible will help us to reproduce the error:
- What actions during operation or in the program code preceded the error?
- What is the erroneous behavior or result? How does it differ from the behavior or outcome that is documented or that you expected?
If it is a problem with the ISA Dialog Manager, it would also be helpful if you email us the following:
- The trace file or excerpt from it that shows the problem and the context. If you send us a snippet, the beginning of the trace file should include the product, version and platform information.
- The source code of the dialog or module in which the problem occurs. We would be particularly grateful to you for a short example that illustrates the problem.
- A screenshot (JPG or PNG) if the problem has a visible impact.
You can upload large files to our FTP server after consulting support. If this is not possible, we ask that you send the files compressed as a ZIP, GZIP or RAR archive so that the total size per email is a maximum of 2 MB.
Support inquiries by telephone on +49 711 227 69-24 or by e-mail to: idm-support[at]isa[dot]de
